Privacy

Delete your account

You can request deletion of your dotby account even if you no longer have the app. We verify the request before deleting an account to protect you from unauthorized requests.

Start a deletion request

Enter the email address registered with dotby. Selecting the button opens your email app with a prepared request; review it and send it to our privacy team.

We only use this address to find and verify the account for this request.

If your email app does not open, write directly to privacy@dotby.app and include the email address on your account.

Timing

After we verify the request, we delete or anonymize the personal data associated with the account within 90 days, except where retention is required for legitimate legal, accounting, or security reasons.

What we delete

Deleting an account permanently removes it from the active Service and removes or anonymizes the associated personal data.

  • Your dotby profile, sign-in association, and account preferences.
  • Personal data associated with your account that we do not need to retain.
  • Access to workspaces and the Service through that account.

What we may retain

We keep only the minimum data necessary for the following purposes:

  • Billing and invoice records for the period required by tax and accounting law.
  • Security and fraud-prevention records for as long as needed to investigate abuse or protect people and the Service.
  • Backup copies until they expire through our rolling backup process.

Shared workspace content

Deleting your personal account does not automatically erase content that belongs to a shared workspace and that other members still need. That content remains under the workspace administrator’s control and its author is shown as Deleted user.